Privacy Policy

Privacy Policy


We at Dominion Health Care Patient Service Center (“we” or “us “) take our users’ privacy very seriously. This Privacy Notice describes in detail the types of information we collect about you; how we use your information and with whom we share it; the choices and rights you have with regard to your information; how we protect your information; and how you can contact us about our privacy practices. This privacy policy applies to your use of the Dominion Health Care Patient Service Center website ( also referred to as (“Service” or “Services”).

During the course of your application or use of this site, we may collect the information you submit to our site, perhaps when you try contact us through the ‘contact us page’ on the website, email, text, and other electronic messages between you and us or provided by third parties. In doing so, we recognize and greatly respect your privacy rights, and we provide this policy (“Privacy Policy “) to make you aware of how we collect and use information from you pertaining to your use of our “Website” as well as the services that you access through the Website.

We will not use or share your information with anyone except as described in this Privacy Policy. We do not control other websites or resources to which we may link, and this Privacy Policy does not apply to information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from the Site. We restrict access to nonpublic personal information about you to those employees who need to know that information to provide services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. Because our services require us to collect some reasonably detailed personal or financial information, we want you to have the information you need to make an informed decision about sharing information with us. Kindly read this Privacy Policy carefully to understand our practices in relation to Personal Information (as defined herein).

HIPAA NOTICE: This Privacy Policy applies to the identification information you provide to us in order to obtain medical assistance through the Services (and the information is also known as “Protected Health Information” or “PHI,” which is subject to our well-being and portability insurance privacy notice of the Liability Act (the “HIPAA Notice”) and information that is not PHI. The HIPAA notice describes how we may use and share your PHI and also describes your rights with respect to your PHI. This Privacy Policy supplements the HIPAA Notice for PHI. In the event of a conflict between this Privacy Policy and the HIPAA Notice, the HIPAA Notice will apply. The HIPAA notice does not apply to information that is not PHI.

Your privacy is very important to us, and we take it very seriously. Therefore, we ask that you read this Privacy Policy (the “Privacy Policy”) carefully, as it explains important information.


By visiting this site or using the Services, you agree to the rules and conditions described in this Policy, which may change over time. Each time you visit the Site or use the Services, you express your direct consent to collect, use and disclose the information provided by you in accordance with the procedure described in this Policy.

Before we can process your personal data, we will ask you to agree to certain processing activities. Please note that if you have previously expressed your consent, you may withdraw freely at any time by sending us a message through the contact us page. Please note that in the event that we need to manage your personal information in order to manage the website and/or provide our services, and you discuss or disagree with us to handle your personal information, the website and/or our services may become inaccessible to you.


We collect different types of information for various purposes, to provide and improve our Service.


At Dominion Health Care Patient Service Center, PLLC, we collect personally identifiable information (“PII”) and non-personal identification information (“No PII”). And also in some cases, we may request for some health-related information in order to provide our service to you. We make use of your Personally Identifiable Information to personally identify you. The non-personally identifiable information is data that can be combined with other information to personally identify you. This section of our Privacy Policy applies to all information collected or sent to the Sites. The information we collect from you helps us to personalize and continually improve your experience when using our website. You have the option of not providing certain information; however, the suspension or retrieval of your data could prevent you from fully exploiting some of the functions of our Sites.


“Personal Information,” means any information that relates to you and can — either on its own or in combination with other information — identify you as an individual. While we use our service, we may ask you to provide some personally identifiable information that could be used to contact you or identify you (“Personal Information”). Individually identifiable data may include, but is not restricted to:

  • Email address
  • Name and surname
  • Address, state, province, zip code, city
  • usage data and Cookies

Kindly note that Personal information does not include information that has been de-identified or aggregated such that you can no longer be identified. The types of information we collect depends on your level of engagement with the Services. The more you interact with the Services, the more information you need to provide the Services. We may use your personal information to contact you with newsletters, promotional or marketing materials and other information that may be of interest to you. You can choose not to receive any or all of these communications from us by following the link or by deleting the instructions given in any email you send or by contacting us.


Each time you use our website, we may collect non-PII information or details from you, such as your IP address, postal code, and search history, interactions with the Platform, usage information, location, browser, operating system, and use of data, data transferred and Internet service providers. We may also collect data, including but not restricted to messages you send us and communications we receive from third parties about your activities.


In connection with Services that involve medical consultation or advice, you may be asked to provide us with your medical records from your past, current, and future health care providers. This may include information about your diagnosis, previous treatments, general health, laboratory and pathology test results and reports, social histories, any family history of illness, and records about phone calls and emails related to your illness, which is optional and not required.

NOTE: We may not have all this information if not that you decide to provide them to us. We will not collect nor search for any of your health-related information with or without your consent. The only information we may have regarding your health is the information you choose to tell us.


We collect nonpublic information about you from the following sources: (i) information we receive from you on our websites or other forms; (ii) information about your transactions with us, our affiliates, or others. We do not disclose any nonpublic information about our customers or former customers to any third party, except as permitted by law. We will only use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than necessary to fulfill your request, except as permitted by law. Unless you ask us not to, we may contact you via email in the future to tell you about special services, or changes to this policy. You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: (i) see what data we have about you, if any; (ii) change/correct any data we have about you; (iii) have us delete any data we have about you; and (iv) express any concern you have about our use of your data.


We may use Personal Information and other information about you to create de-identified and/or aggregated information, such as de-identified demographic information, de-identified location information, de-identified or aggregated trends, reports, or statistics, information about the computer or device from which you access our Services, or other analyses we create. De-identified and aggregated information is used for a variety of functions, including the measurement of visitors’ interest in and use of various portions or features of the Sites and Services. De-identified and aggregated information is not Personal Information, and we may use and disclose such information in a number of ways, including research, internal analysis, analytics, and any other legally permissible purpose.


We may work with certain third parties (for example, business partners, subcontractors, payment service providers, analytics providers) and we can also receive certain information about you from them. We do not browse or save information on your payment card. External service providers process payment card information when using a payment card to place an order on our site. Therefore, we advise you to carefully review the payment service provider’s privacy policy. However, they can provide us with some personal information that may include:

  • the name of the payment cardholder.
  • Registered email
  • Your address


Dominion Health Care Patient Service Center, PLLC may use and store data about your location if you give us consent to do so (“Location Data”). We use this data to provide the functionality of our service, to improve and personalize our services. You can enable or disable location services when using our service at any time through your device settings.


As with many sites, our services may use “cookies”. This is a small text file stored on your computer when you access certain online pages and records your preferences and actions. We use cookies to track the use of our services. We may also use cookies to monitor traffic, improve services, and make them easier and/or better suited for your use. We, as well as third parties that provide content, advertising, or other functionality on the Services, may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through the Services.


We are extremely serious about your privacy and use your personal information, except for legal reasons and in accordance with the law on the protection of personal data, for purposes such as:

  • To ensure that the content of our site is displayed on your device in the most effective way.
  • To fulfill our obligations under any agreements entered into between you and Dominion Health Care Patient Service Center, PLLC.
  • To manage your account if you have one with us
  • To keep our site safe and secure.
  • To inform you about changes to our Services.
  • To respond to and manage any comments, questions or complaints you have about the site and our services, as well as comments, requests or similar complaints from other customers.
  • To conduct research, statistical and behavioral analysis.
  • To contact you for marketing purposes, when applicable.
  • To manage our site and for domestic operations, including diagnostics, data analysis, testing, research, research purposes, and statistical use.
  • To detect bugs, security incidents (including to protect against malicious, deceptive, fraudulent, or illegal activity, and prosecute those responsible for that activity).
  • To identify and repair errors that impair existing intended functionality.
  • To undertake activities to verify or maintain the quality or safety of a Service, Site or transaction.
  • To carry out other purposes that are disclosed to you and/or to which you consent; and
  • To pursue our legitimate interests where your rights and freedoms do not outweigh these interests.
  • To provide news, special offers and general information about other products, services, and events we offer similar to those you have already purchased or requested unless you have opted out of receiving this information

You may have the right to opt in, object to or opt out of certain uses of your Personal Information. Where you have consented to the processing of your Personal Information, you may withdraw that consent at any time by contacting. Even if you opt out, we may still collect and use your Personal Information regarding your activities on our Sites, Services and/or information from the advertisements on third party websites for other legal purposes as described below in accordance with applicable law


While we do not exchange your Personal Information with others for monetary or other valuable consideration, we may share your Personal Information with the following categories of third parties as part of our Services to you or to assist us in conducting our marketing and advertising, or for other business or commercial purposes.

  • Dominion Health Care Patient Service Center,PLLC Family; We may share your information with members of the Dominion Health Care Patient Service Center,PLLC family of entities for various purposes, including to: (i) provide the Services to you; (ii) help detect and prevent potentially illegal and fraudulent acts and other violations of our policies and agreements; (iii) help with marketing initiatives; and (iii) manage and improve Our Site, Services and tools.
  • Service Providers; we may share your Personal Information with third-party service providers that assist us in providing the Services. We use reasonable efforts to do so with the appropriate contractual protection in place to ensure that your Personal Information is protected and used only in accordance with this Privacy Notice.
  • Business Partners; we may provide Personal Information to business partners to provide you with a product or service you have requested. We may also provide Personal Information to business partners with whom we jointly offer products or services in accordance with applicable law.
  • Third-Party Cookies and Information Used to Target Ads to You; We may share the information that we collect about you with others (including advertising networks and service providers) to tailor and serve you ads on our Services, as well as other websites and social media networks. This practice is commonly referred to as “interest-based advertising” or “online behavioral advertising.” These advertising networks track your online activities over time by collecting information through automated means, including through the use of Technologies (e.g., cookies, web-beacons and other methods). This allows Dominion Health Care Patient Service Center to target our advertising to you through demographic, behavioral and contextual means. As a result, you may see ads about Dominion Health Care Patient Service Center on other websites and social media.
  • Information Disclosed in Connection with Business Transactions; If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, then your information may be sold or transferred as part of such a transaction as permitted by law and/or contract.
  • Information Disclosed for Our Protection and the Protection of Others; we cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to respond to claims or legal processes (including subpoenas); (ii) to protect our property, rights and safety and the property, rights and safety of a third party or the public in general; and (iii) to stop any activity that we consider illegal, unethical or legally actionable.
  • Other Purposes; Dominion Health Care Patient Service Center may share your Personal Information for other purposes that are clearly disclosed to you at the time you provide Personal Information or with your consent.


Dominion Health Care Patient Service Center, PLLC may disclose your personal data in good faith, believing that such action is necessary to:

  • To fulfill a legal obligation
  • To protect and defend the rights or property of Dominion Health Care Patient Service Center, PLLC.
  • To prevent or investigate possible irregularities in relation to the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability.


The security of your data is important to us, but please be aware that no method of Internet transmission or electronic storage method is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee your absolute safety. For this purpose, we recommend that you use antivirus software, routine credit checks, firewalls, and other precautions to protect yourself from security and privacy threats. To the fullest extent permitted by applicable law, we do not accept liability for unintentional disclosure.


To make inquiries, or wish to review, delete, modify, or access any of your information collected by us, contact us by sending us a ticket. Please note that we may retain inaccessible copies of your PII and not of the PII subject to our data retention policies.


If you wish your PII to be permanently removed from the Dominion Health Care Patient Service Center, PLLC Platform, follow our instructions when you contact us. If you have questions about this removal, contact us.


If you choose to give Dominion Health Care Patient Service Center, PLLC your contact information, you agree that we can send you notifications via SMS and email. However, you can unsubscribe from certain communications by alerting us that you no longer wish to receive such communications, we will try to remove them immediately upon receipt of such request. We currently do not offer features that allow the user to choose not to participate in the “do not track” lists. If you wish to cancel the receipt of certain communications or information collection, contact us by sending us a message.

If you receive an unwanted email from Dominion Health Care Patient Service Center, PLLC, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. Note that you will continue to receive transaction-related emails regarding products or Services you have requested. We may also send you certain non-promotional communications regarding us and our Services, and you will not be able to opt out of those communications (e.g., communications regarding the Services or updates to our Privacy Notice).


We may publish links to third-party websites on the Platform, which may include information over which we have no control. By accessing a third-party site through our Platform, you acknowledge that you know that these third-party websites are not controlled by us and that you exonerate us from any liability for the conduct of these third-party websites. Please note that this Privacy Policy does not create applicable rights by third parties. Dominion Health Care Patient Service Center, PLLC is not responsible for information collected or used by any third-party advertiser or website. You must review their Privacy to understand how their information collection practices work.


In accordance with applicable law, you may have the right to: (i) request confirmation of whether we are processing your Personal Information; (ii) obtain access to or a copy of your Personal Information; (iii) receive an electronic copy of Personal Information that you have provided to us, or ask us to send that information to another company (the “right of data portability”); (iv) restrict our uses of your Personal Information; (v) seek correction or amendment of inaccurate, untrue, incomplete, or improperly processed Personal Information; and (vi) request erasure of Personal Information held about you by Dominion Health Care Patient Service Center,PLLC, subject to certain exceptions prescribed by law. If you would like to exercise any of these rights, please contact us as set forth below. We will process such requests in accordance with applicable laws. To protect your privacy, Dominion Health Care Patient Service Center, PLLC may take steps to verify your identity before fulfilling your request.


Dominion Health Care Patient Service Center,PLLC retains the information we receive as described in this Privacy Notice for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

You agree that we may store and process the information we collect anywhere in the world, including but not limited to, the United States, the European Union, or other countries. We may make consistent attempts to protect your data through the use of physical and automated warranties. We use information technology security features to protect the personally identifiable information stored by us, and as well, use SSL certificates to improve the security of our Platform for this reason. However, since it is the Internet, we cannot guarantee the privacy of your data.


We understand the importance of protecting children’s privacy, especially in an online environment. In particular, our sites are not intentionally designed or intended for children under the age of 13. Dominion Health Care Patient Service Center, PLLC does not knowingly collect personal information from users under the age of 13. If you are under 13, you are not authorized to use the site or disclose personal information through the site. If we know that we collect or receive personal information from a child under the age of 13, we will delete this information. If you believe that we may have information from or about a child under the age of 13, please contact us.


Dominion Health Care Patient Service Center, PLLC may update or revise this policy from time to time. Accept that you will review this policy periodically. You are free to decide whether or not to accept a modified version of this policy, but to continue using our sites, you must accept this policy as amended. If you do not agree to the terms of this policy or any modified version of this policy, you must stop using our service. Changes to this Privacy Policy are effective when posted on this page.


The General Data Protection Regulation (GDPR), a European privacy law approved by the European Commission in 2016, entered into force on May 25, 2018. The GDPR replaced the previous European Union protection directive privacy known as Directive 95/46/EC, which is based on the GDPR is an attempt to strengthen and modernize EU data protection laws and strengthen individual rights and freedoms, in line with the European concept of privacy as a fundamental human right. The GDPR regulates, among other things, how individuals and organizations can obtain, use, store, and delete personal information. In short, it allows EU citizens and residents to monitor their data while simplifying the regulatory environment for international business that takes place in the EU.


We know that if you work with EU customers, you must allow them to access, update, download, and delete personal data. We got you! We respect the rights of people living in the European Economic Community (EEC) and the rights conferred on them by the General Data Protection Regulation (GDPR). This privacy statement explains how we are going to help our users living in the EEC.

The freedom to access, restore, or delete the information we hold about you. You can request access, update, or deletion of information directly at any time by contacting us for help.

  • Right of modification If this information is incorrect or incomplete, you have the right to correct it.
  • Objection: you have the right to object to the processing of your information.
  • Limited rights: You have the right to ask us to restrict the processing of your information.
  • Right to data portability: You also have the right to obtain a copy of the information we have about you in a structured format that is machine-readable and commonly used.
  • The right to withdraw consent: the user has the right to withdraw consent as long as Dominion Health Care Patient Service Center relies on the user’s consent to process personal information.

Before responding to these requests, you may need to confirm your identity. You have the right to complain to the data protection authorities about the collection and use of your data. Contact your local EEA data protection authority for more information.


When your PII is transferred outside the EEC, Dominion Health Care Patient Service Center will ensure that your PII has an adequate level of protection and that your information is accessible, as indicated in the privacy policy.


At Dominion Health Care Patient Service Center, we value your privacy and your right to access and control your personal information. We have implemented this policy to request that all personal data stored on our system be permanently deleted. If you would like your information to be stored with us, please contact us by sending us an email and as well follow the instructions. With each deletion request, you must specify the information you want to delete as it is presented. Please note that deletion requests are not processed immediately. There may be a reasonable delay in the processing and deletion of all requested data.

Although we will try to delete all of your personal information after receiving your request, please note that Dominion Health Care Patient Service Center may have multiple areas in which your personal information is stored. A single request may not delete all your data stored on Platform. Therefore, it may be necessary to submit multiple offers. If your information reappears, please contact us. You can request a withdrawal by sending us an e-mail. For any request, do not hesitate to contact us. We work with our customers to answer all questions and resolve any concerns regarding the protection of their personal information and preparation for the GDPR.


The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that Dominion Health Care Patient Service Center, PLLC. Disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you (also called a data portability request).

If we disclosed your personal information for a business purpose, one separate list disclosing:

  • Disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that Dominion Health Care Patient Service Center delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement if you previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us through the contact us page on the website. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period.

 The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collect personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.


We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you with a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Other California Privacy Rights

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Websites that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send us a message through the contact us page on the website.


If you have any questions about this Privacy Policy, please contact us.

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